Imagine if you check-in to a 5 star hotel n are told to wait as your room is still not ready. I am pretty sure that you won’t be happy.
But if the same thing happen in hospital, why most people are just more patient, less complaining, letting it go, or to be precise, helpless.
I am bringing it up today, as my younger brother had an accident in the morning. Getting a room took quite some time. Then the operation theatre which was scheduled for 9pm dragged for 1 and a half hour as the previous patient in the designated theatre took longer than expected. It took them 1 and a half hour to decide that they need to change to another operation theatre! But what can you do? Nothing, right?!
Then the surgery itself was only 30-45 minutes.
Being an ex hotelier, I wonder if the reception staff do the same to guests. Hmmm. And we are talking about the same bracket of room rate here :-).
Shot with iPhone 4S